Changing your EFT options if your bank won’t accept your EFT file

When you send your EFT files (also known as ABA files) to your bank you need to ensure that the Include Balance Record option is set correctly for the bank.

The default setting will work in most cases, however if your bank does not require a self-balancing line you should uncheck the Include Balance Record box. If you receive an error message from your bank when attempting to transmit your EFT file, you may need to change this option according to the error message you receive from your bank.

 If you receive the error message Balance record missing, the Include Balance Record option should be selected.

 If you receive the error Balance record not required, the Include Balance Record option should be cleared.

If you cannot obtain your bank's EFT requirements, the easiest way to make the EFT file comply with their requirements is to:

1 Have the Include Balance Record option in your Preferences turned on.

2 Export the file and send it to the bank, or the bank's transfer software.

3 Get the bank to tell you what error message they received; the transfer software should provide you with the same messages.

4 Adjust the Preferences according to the error messages you receive from your bank:

Depending on the software your bank has supplied you may receive messages that vary slightly to the ones above

5 Re-export the EFT file and resend it to the bank.

 If you encounter other error messages, you'll need to contact your bank.